These General Terms and Conditions of Sale (hereinafter "GTC") apply to all sales and deliveries by Quintessence Publicité Sàrl (hereinafter "Quintessence") to the Customer (hereinafter "Customer") as well as to all services rendered by Quintessence to the Customer. In addition, the Swiss Code of Obligations applies. 

All orders placed with Quintessence imply the Customer's full and unreserved acceptance of these terms and conditions of sale.

All prices quoted are exclusive of VAT. Shipping costs and VAT are calculated at the end of the order process. Prices may be revised at any time until the order has been confirmed. 

All orders must be paid in advance, either by credit card or bank transfer.

Orders are irrevocable for the Customer unless accepted in writing by Quintessence. However, insofar as possible, and only if the manufacturing, printing and ordering process has not yet begun, a flat-rate administrative charge of CHF 100.00 will be levied for any cancellation or modification of the order.

An additional flat-rate administration fee of CHF 39.00 is automatically charged for all orders below CHF 290.00. 

For technical production reasons, delivery overruns or shortfalls of +/- 10% are unavoidable for certain items. The quantity actually delivered will be invoiced.

Due to the nature of substrates, inks and printing systems, differences in color are inevitable. No claims can therefore be made in respect of such differences.

Quintessence reserves the right to cancel the order if it is unable to meet its commitments, without compensation. Quintessence will not be liable for any of the following losses, regardless of their origin: loss of revenue or sales, operating loss, loss of profits or contracts, loss of anticipated savings, loss of data, loss of work or management time, loss of image, loss of opportunity or moral prejudice.

In the event of a force majeure event preventing the execution of these GTS, Quintessence will inform the Customer within fifteen (15) days of the occurrence of the event. The following are expressly considered to be cases of force majeure or fortuitous events, in addition to those usually accepted by the jurisprudence of Swiss courts and tribunals: total or partial strikes, lock-outs, riots, accidents and delays occurring during transport, boycotts or other industrial actions or commercial disputes, civil unrest, insurrection, war, bad weather, epidemics, blockage of means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal or regulatory changes to forms of marketing, computer breakdown, blockage of telecommunications, including wired or wireless telecommunications networks, and any other event beyond the control of the parties preventing the normal performance of the contractual relationship. All obligations of the parties are suspended for the duration of the force majeure event, without compensation. If the event of force majeure continues for more than three (3) months, the transaction concerned may be terminated at the request of Quintessence or the Customer, without compensation for either party. The Customer's failure to pay cannot be justified by force majeure.

Goods always travel at the customer's risk. Unless otherwise agreed in writing, deliveries within Switzerland are made exclusively in CPT (based on the latest Incoterms). In special cases, delivery may be made EXW (ex works, named place) by written agreement. This also applies to goods collected by the customer. In all cases, insurance against damage of any kind is the responsibility of the customer. Quintessence accepts no liability in this respect. Furthermore, Quintessence accepts no liability in the event that the goods do not reach Quintessence on time and in good condition.

The goods delivered remain the property of Quintessence until full payment of the agreed price. The Customer expressly accepts this reservation of ownership and authorizes Quintessence to take any measures it deems necessary to safeguard its rights.

The customer must check the goods immediately. Any complaint, which may in no case exceed the amount of the invoice, must be sent in writing to Quintessence within ten (10) days of delivery of the goods at the latest.

In the case of defects which could not be discovered during normal checks, complaints must be made in writing as soon as possible, but at the latest within twenty (20) days of delivery of the goods; they will only be taken into consideration if the goods have not been processed or altered, and if the Customer takes care to preserve Quintessence's right of recourse against its supplier.

Any claims other than those mentioned above are excluded and cannot be taken into consideration.

Quintessence's claims arising from this contract are not subject to set-off.

Furthermore, this contract is governed by Swiss law. Any dispute arising between the parties shall be subject to the jurisdiction of the courts of Valais.