1. Company Information

Quintessence Publicité Sàrl
Official Address : Impasse Aurore 6, 3960 Sierre, Suisse
Office Adress : Galeries Benjamin Constant 1, CH‑1003 Lausanne
Email : [email protected]

Data controller : Quintessence Publicité Sàrl

2. Personal data collected

We collect the following data when you use our website:

• Account information: last name, first name, email address, password
• Mailing address: shipping and billing addresses
• Order history
• Payment information (via Stripe):
  • Last 4 digits of the card
  • Card type
  • Expiration date
  • Secure token stored with Stripe
• Technical data: necessary cookies
• Analytics data: via Google Analytics
• Newsletter-related data: email address
• Browsing history / Site search

Guest customers can place orders without creating an account, but they will not have access to their order history.

3. Purposes of processing

We use your data to:

• Manage your orders and deliveries
• Issue invoices and handle administrative follow-up
• Allow you to create and manage your customer account
• To communicate with you (support, order confirmation, etc.)
• Send newsletters (with your consent)
• Improve the site using anonymized statistics
• Ensure the site’s operation and security

4. Legal basis

The treatments are based on:

• Performance of a contract (order, delivery)
• Your consent (newsletter, analytics cookies)
• Our legitimate interest (website operation, fraud prevention)
• Our legal obligations (accounting)

5. Service Providers and Data Transfers

We partner with:

• Stripe (payments)
• Infomaniak (web hosting and email services)
• Google Analytics (traffic analysis)
• Cloudflare (security and speed optimizations)
• Transporteurs : The Swiss Post, TNT, UPS, Planzer

These service providers may be located in countries where data protection laws differ from those in Switzerland. Contractual safeguards (SCCs / standard contractual clauses) ensure an adequate level of protection.

6. Data retention period

We retain the data:

• For accounting records: Swiss statutory retention period (generally 10 years)
• For inactive accounts: deletion after the period required for service
• For the newsletter: until consent is withdrawn
• For cookies: depending on their technical lifespan

7. User rights

In accordance with the nLPD and the GDPR, you have the following rights:

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to object
• Right to data portability
• Right to withdraw your consent (newsletter / cookies)
• Right to file a complaint with a competent authority

To exercise your rights: [email protected]

8. Cookies

We use only:

• Technical cookies (necessary for the website to function)
• Analytics cookies (Google Analytics), subject to consent

No marketing or personalized advertising cookies are used.

You can manage your preferences in the cookie banner or through your browser settings.

9. Security

We implement technical and organizational measures to protect your data:

• SSL Connection
• Secure storage via Infomaniak
• Restricted access to internal data
• Payment tokens managed exclusively by Stripe

10. Target audience

This website is not intended for minors and does not knowingly collect their data.

11. Changes to this policy

We may update this policy. The applicable version is the one in effect at the time of your visit to the site.